When move managers meet

next nasmmIf you’re thinking about downsizing and rightfully feeling overwhelmed, you will find it beyond belief that people from across the country would gleefully plunk down airfare, hotel and conference fees to talk and think about nothing but downsizing for four straight days. But you’re not a move manager, and you’ve never been to the annual National Association of Senior Move Managers (NASMM) conference. The NASMM conference is such a magical event that not only do members flock to it, they willingly get up for sessions at 7:30 am and talk late into the night. But that’s what happens when a big group of people who are passionate about what they do get together.

The 400 +/- conference attendees range from Diamond Society members (10+ years in business) to newbies who have barely picked out a name for their company. Because it’s an entrepreneurial industry driven by small independent businesses, there are almost as many business models as there are attendees. Some companies have 30 plus employees, others are solopreneurs. NextStage Associates is somewhere in the middle; we have a team of eight and we are in our eighth year of moving clients forward.

We come home from the conference with ideas, enthusiasm, a rededication to best practices and the happy feeling of having been with “our pack.” Being a move manager has it’s challenging moments, but there’s no way to spend four days with people who love what they do as much as we do and not come back ready for another year of getting stuff done.

Being a part of NASMM is something move managers take seriously. There are requirements for learning, business practices, and most important, a code of ethics that we all subscribe to. It’s a professional trade organization that thrives because members share their knowledge and skill of members in volunteer roles. (I was lucky enough to be asked to be on the committee choosing programs for this year’s conference.)

Being so engaged with so many of our peers invariably leads to introspection: things we do well, things we can do better, things we might consider adding as services.  Although only two of us attended the conference this year, we rally the entire team together to talk, reflect, review and sometimes reinvent when we get back.

The spring selling season is approaching. We know because the phone is ringing. A lot. We’re looking forward to meeting new clients and teaming up with them to get them from where they are to where they want to be. We have a few new tricks up our sleeves to make those moves easier and less stressful. There’s so much more to a transition than boxes and packing paper. The details that make you feel overwhelmed–we love telling our clients not to worry, we’ve got it for them.

And we’re already looking forward to next year’s conference, because we know we’ll come back smarter, energized and as excited as we have for the past five years!

printable_ethics_certificate

Is it Treasure? Is it Trash?

“We’ve already started throwing stuff away.”

Six words guaranteed to make a senior move manager wince because chances are pretty good that some treasures went into that trash. The world of antiques and vintage goods is quirky. Even experts have a hard time keeping up with what’s hot and what’s not.

Items commonly perceived as having high resale value, perhaps because they had the highest original purchase price, aren’t always the items that command the highest resale prices. Humble Pyrex, for example, can be more valuable than fine china. A bureau from the right era can be worth more than an entire dining room set. One vintage cookbook can be worth more than a dozen current best sellers.

While senior move managers are not appraisers, we have a general knowledge of the stuff of everyday life, and know what has good sale potential. We’ll work with clients to take their no longer needed items and find the best venues to achieve the best return. And we also know when it’s time to call in an appraiser for items of high value.

It’s not uncommon for elders to become clients after they’ve started trying to downsize on their own and been overwhelmed by the process. As glad as we are to step in then, we can provide the best support and value if we’re there before those first trash bags get filled.  Many clients find that the income generated by selling unwanted items covers all or part of the cost of our services.

Beyond assisting clients with selling items of value, senior move managers can also arrange for items that don’t have resale value but are still serviceable to be donated to appropriate charities. And every home has items that can’t be donated or sold, items that do need to be disposed of.  Senior move managers can insure that those items are disposed of responsibly.

Downsize, Divide and Concur

If you’re moving to a smaller place, you know you won’t need all of the things in your current home.  Deciding what to bring and sharing what’s left with family and friends can be challenging.  Good communication and  advance planning can help make  that process easier.

Feather your new nest first. Determine what you’ll need at your new home. Make a list of the furniture, household necessities and decorative items that you like best, focusing on things that will provide the most comfort, function and style. Think creatively – an armoire can become a pantry or entertainment center; a kitchen table can be a desk; a trunk can be both an end table and extra storage.

Do the math. Once you have your top picks, it’s time to get out a measuring tape, graph paper and pencils. Work with a floor plan of your new home and the dimensions of your furniture pieces to create a proposed layout. Make the design process as concrete as possible, starting with a scale drawing of the rooms and scale representations of your furniture that can be moved around to try different arrangements. If possible, block out your proposed plan on the floor of your new home using blue painter’s tape. You might find that what looked like plenty of room between the couch and an armchair on a drawing is a tight fit in reality.

A place for everything. After deciding where to put your furniture, turn your attention to closets, kitchen cabinets and drawers, and furniture that provides storage space to determine what you will store where. Here again, be specific. Look at the list of kitchen items you’d like to bring and assign each to a cabinet or drawer. The more detailed and realistic you are in this step, the less likely it is that you’ll wind up either giving away something you wish you hadn’t or struggling to accommodate things you don’t really need or have room for.

Make your mark. Once you’ve finished your planning, mark the things that you’ll be taking with removable adhesive stickers in your favorite color. The stickers will help when it’s time to pack boxes as well as let others know that those items are going with you.

Family and friends come next. There likely will be things that you’d like to hand down to others. Perhaps you’ve already decided who will receive the fine china, the sterling flatware, the mantle clock and the bird’s-eye maple rocker. But, confirm that the recipient will truly appreciate your gift. Your son might have loved the sea as a child, but the schooner model might not fit in with his current passion for minimalist décor.

The most important heirlooms are often the ones rich in sentiment, not cash value. Does someone want the cookie jar more than anything else? Or the angel that tops the Christmas tree? Or the painting of the cabin in the woods? Here again, find out by asking. The answers may both surprise you and trigger some pleasant shared memories.

Set your own rules. There is no one best way to divide things among family members. Even the closest of families can find themselves disagreeing. You know your family dynamics – choose a strategy that will minimize friction, and make sure everyone understands the rules before you start. You might spend time with each child individually, and then make the decisions about who gets what yourself. Or perhaps you’d prefer for your children to negotiate with each other. For some families, it’s a priority to ensure that each sibling receives things of equal value; for others, it’s not. If the best way to maintain family harmony is to have the discussion facilitated by a neutral third party, don’t hesitate to bring one in. Also, consider hiring a professional appraiser if necessary.

Can everyone hear me? Communication is key to keeping discussions productive. Whether the dividing of possessions is taking place in person or over long distances, keep the process as transparent as possible. Make sure everyone involved knows the final outcome of these decisions. To avoid disputes later on, write them down and see to it that everyone involved gets a copy, as does the executor of your estate if you’ve chosen one.

Add background information. When it’s time to hand things down, it’s also the perfect time to provide a written history of special treasures, whether they’re high in monetary or sentimental value. Your notes don’t have to be long and formal; even a few words on an index card will be appreciated by future owners. Your Niagara Falls vase will mean even more to your daughter if she knows that you bought it on your honeymoon.

Making notes is particularly important when it comes to photographs. There’s nothing more frustrating than seeing a parent smiling in a photo from long ago, but having absolutely no idea who they’re with and where they are. Filling in those information gaps can help preserve family memories.

Forward thinking. Take the opportunity to think ahead a generation. If you have grandchildren, chances are that sometime in the future they’ll have their first apartment. Imagine how much they’d enjoy receiving a box packed with a few essentials – a measuring cup, mugs, kitchen utensils, a pair of candlesticks, and, best of all, a note from you.

Outward bound. Now that the discussions and decisions have been completed, it’s time to get things out of your house so you can make forward progress toward your transition. Work with your family or hired helpers to pack stuff up and move it out on a timely basis.

You don’t have to go it alone. A senior move manager can assist you and your family in determining what to bring to your new home and facilitate the process of dividing up no-longer-needed possessions. Having someone who can help you share pictures of belongings with family members all over the country via a digital catalog, as well as with packing and shipping, can make downsizing less stressful and less time-consuming.